Customer Experience
Management
Our Key Offering – CircleOne
Connect with your customers on their preferred channel and manage your customer interactions seamlessly.
Use cognitive capabilities and AI based insights to know what your customers are talking about you & improve customer sentiments.
Manage your customer profile and the transactions across channels of communication by multiple allocation logics and dynamic workflow design.
Informed decisions with the help of analytics and reporting on transactions, process performance and customer sentiments.
The CircleOne Advantage
Omnichannel
Engage with your customers across channels.
Unified customer interaction across phone, email,
chat or social media.
Modular
Flexibility to pick and choose modules that are
relevant to your business process. Keep adding new
modules as the business grows.
Configurable
A configurable solution for your dynamic business.
Make changes to the application components as
per the business need.
Single data repository
A configurable solution for your dynamic business.
Make changes to the application components as
per the business need.
Applying AI To CX
Employee Efficiency
Improve your agent performance. Manage
customer support across industry verticals&
perfectly manage issues and timely resolutions.
Customer Insights
Deep dive into your customer data and convert them
into actionable insights to understand their needs
and expectations.
Conversational Interactions
Any customer interaction across channels like chat or
voice should be in natural language to keep it
conversational.
Personalized Experience
Create personalized content and deliver unique
experiences to every customer. Go beyond their
expectations.
Benefits Experienced In AI Enabled Interactions
63%
Greater Control Over The Interactions
63%
24/7 Availability
45%
Faster Resolution Of Support Issues(For E. G. Chatbots/ Virtual Agents Over)
35%
Reduction In Effort From My End In My Interaction With The Company
About Us
You’ve got to start with the customer experience and work back towards the technology – not the other way around.
– Steve Jobs
Whether it’s an IT help-desk or managing customer support across industry verticals this fits perfectly to manage issues and timely resolutions.
What Customers Say
67% of customers trust the personalized recommendations of AI enabled interactions
