Process Automation
Workflow Automation
Manage complex business rules and dynamically route tasks. Automate the entire process of assignments, escalations and notifications to ensure efficiency.
Data Extraction
Extract data from structured or unstructured documents and images. Quick and accurate data extraction to capture content across fields in forms or tables./span>
Auto classification
Categorize and classify your communication based on the context automatically. Manage your growing volumes of customer communication without increasing spend on resources.
Email Automation
Respond faster to your customers. Automated responses to your customer emails based on the context of the email or best solution provided to your agents for assisted response.
Analytics – Key Benefits
Customer 360 View
Understand how your customer are engaging with you across various channels and what channel is most suited for delivery.
Improve Decision Making
Customer insight and recommendation engine enables business and frontline users to make sound decisions on response and reduce TAT
Risk Analysis
The predictive analysis derived with external factors & sentiment analysis provides business with risk associated with a delivery or service
Enhanced Customer Experience
Analytics Output feeds the machine learning AI model for self service automation which in turn helps in improving customer experience
