Integrated solution
An integrated telephony solution with CRM capabilities. Manage your customer records and manage interactions with them on the same interface. The agent focuses only on the conversation without toggling applications.
Click to call
Your agent manages a ticket and in the meanwhile can speak to a customer at the click of a button. Improve agent efficiency and eliminate any possibility of an error. Also reach out to your leads in an instant to improve chances of conversion.
Context
Identify every caller in the system. A fully integrated CRM enables complete context to every conversation with a unified history. Agents are empowered to manage the customer issues and provide a faster and complete resolution.
Queue management
Ensure your calls reach the right agents. Define the skil sets and group your team members to ensure that every call reaches the right agent. Improve customer satisfaction when calls are handled by the equipped agents.
Campaign management
Manage multiple campaigns. Reach out to a large data of prospects in a short time. Manage agent mapping to different campaigns to ensure maximum conversions. Enhance the productivity of your sales or service agents.
Call tagging
Pre define multi level taggings and get granular details of each call type. Critical insight for the business leadership to understand the voice of the customer or to understand the outcome of a campaign.
Live monitoring
Dashboards that get updated every few seconds to provide a real time view of the process performance. Supervisors get insights to ensure that service levels are maintained at all times across multiple campaigns or queues.
Call Recordings
All calls are a critical business record. Get easy and quick access to all your calls and use them for training, quality or compliance purposes. Use the recordings to resolve any possible conflicts.
