Organise Emails
Organise all your customer interaction on emails in one place. A central inbox for your team to manage your customer communication. Emails assigned to team members to ensure there is no slippage in customer engagement.
Team productivity
Assign emails to team members and keep track of every communication. You don’t need people to shift through the pile of emails daily. Leave the assignment to the system to ensure load balancing between the team members to save time and improve productivity.
Contextual communication
Having the view of a unified customer history helps the team to engage more effectively with your customer. A proper context leads to a proper resolution. This helps your team to improve their first time resolutions and avoid repeat communication.
Automated responses
Instant acknowledgement to customers emails with custom automated responses. Make life easier for your front end helpdesk executives with predefined templates. Standardise your customer communication for various scenarios by creating multiple templates.
Classify customer communication
Categorise all your customer communication with predefined multi level custom tagging. Understand clearly the pain points of a customer at a glance. Gather granular details of the type of communication the customer is having with your business.
Monitor performance
Monitor team productivity. Review the performance of every individual team member. Get insights on the efficiency of the team, the overall turn around time and make informed decisions.
