1. The candidate should have worked with
clients on understanding their business process and training internal teams.
2. Result oriented Customer Success Lead who specialized in quality customer success, support, retention, productivity.
3. Proactive, energetic with a sharp focus on developing and implementing process improvements to drive company growth and technical innovations. 
4. Overseeing all the aspects of providing a positive client experience and protecting/growing customer revenue.
5. Collaborate with sales team members to drive expansion activities for current customers. Lead the renewal process for all enterprise customers.
6. Handling customer escalations pertaining to the different issues related to Service Assurance, Delivery, Engineering.
7. Preferably Team Leader/Trainer role.