Intent identification- Unified History
- Integrated solution
- Priority & Routing
- SLA Management
- Auto ticket creation
- Real time Monitoring
Email
Centralised Inbox
With CircleOne organize and manage your email communication centrally. Do not miss any customer communication. Auto create tickets against every email to track resolution. Define your standard turnaround time to ensure timely resolutions & customer satisfaction.
Phone
Integrated telephony
Voice remains a preferred channel of communication for customers. Reach out to your customers on phone with the integrated telephony solution in CircleOne. Convert calls to tickets to ensure tracking and accountability for customer issues.
Chat
Engage with your visitors online
A very important and effective real time communication channel. With CircleOne ensure your agents are available right when the customers need help. Convert chat conversations to tickets with records of entire chat transcript to ensure transparency across teams.
Social
Website visitors to leads
Manage your online reputation with CircleOne. Whether it’s a facebook post or a tweet respond instantly to your customers. Add social media as a channel for customer interaction and manage them on the same interface.
