Design
Deliver
Engage
Grow
Advantage
- Futuristic platform
- Modular where you need flexibility to choose from modules
- Single license fits one, fits all
- Customizable workflows
- Unlimited workflows
- Integrate with any third party application or your core application
- Capable of managing the entire customer life cycle
- Sales process automation
- Onboarding
- Customer Service
- Ticket resolution management
- Upsell & cross sell
- Order management
- Not just CRM but also comprises of omni channel communication platform
- Voice inbound (ACD)
- Voice outbound (Dialler)
- Voice broadcast
- IVRS for automation
- Email response management
- Social CRM for response management (beta version)
- Chat (beta version)
- Whatsapp (beta version)
CircleOne has been built on the premise that Cx will be the only differentiator today and in future considering the options of products or services customers have handy to choose from. For businesses to stay relevant, growth is essential and this only becomes possible when you constantly evolve to meet customer expectations. Rigid and nonflexible products completely make this unreal & impossible to achieve which could mean constantly re-investing in newer technology.
This is exactly where CircleOne has the edge of being a CRM carved for the future, it is agile, robust and at the same time offers unmatched flexibility to mould and improve business processes.
With its omnichannel capabilities it lets you be where your customer chooses to Interact with your business from. Unlike most CRMs that are centered around a transaction/ interaction CircleOne is centered around the customer giving you a 360-degree view of the customer Irrespective of what channel he opts to communicate from. This also opens the door to unmatched analytical capabilities using various analytical platforms.
Choose from the flexibility offered to the association while retaining a close knit engagement for mutual success. Our partner engagements are managed with great care by our account owners who not only help you with training through SMEs, but also:
- Help identify potential customers.
- Help with strengthening the engagement by supporting with collaterals
- Help with demo both generic product as well as customised ones based on the business potential.
- Help with proposal effectiveness to ensure all parties gain.
- Help through participation to ensure closure.
- Help you to stay constantly engaged with your customer by keeping you abreast with latest developments.
- Help with new features and functionalities to existing customers which helps you retain them.
- Help with building Customer Experience Transformation Documentation (CETD) which takes the engagement from product selling to solution selling.
When you take up this model of partnership, you will work as a source of reference for us where partner shares lead with BlueWhirl Technologies and BlueWhirl Technologies will make the pitch, sell & implement. A referral fee will be paid to the partner for all such leads closed by the BlueWhirl Technologies team.
In this model partner will not only be a lead source for BlueWhirl Technologies but also be an extended part of our sales team that will go out and make joint pitches in the market along with BlueWhirl Technologies sales team. In this engagement BlueWhirl Technologies will directly bill the customer and partner will do the front ending on behalf of BlueWhirl Technologies. In this model the partner is eligible for a sales commission as a certain percentage of the annual billing.
In this model, partner will engage completely with the client from lead till closure. BlueWhirl Technologies will lead the implementation & support once the deal is closed. Partner will directly bill the customer and manage the relationship. There will be a transfer price given to partner. This engagement will have number commitments basis which the transfer price will be arrived at.
In this model, partner will do the entire process of lead till closure and will also implement the application on partner’s private cloud or at cloud service provider. BlueWhirl Technologies will train partner on both its product APIs as well as deployment needs. Partner will do direct billing with the customer and BlueWhirl Technologies will charge partner for the platform. This engagement will have number commitments basis which the transfer price will be arrived at.
Engagements will be governed by the MSA signed for the engagement model.
All fees & commissions are payable by 15th of each month for the previous
month.
All fees & commissions are payable up to the customer is an active paying customer of the application.
Billing will be on a per user per month model.
All pay-outs will attract TDS in case of sales commissions.
Billing is excluding of GST or any local government levies / taxes applicable in the region.
Bluewhirl Technologies takes no accountability for misuse of platform for
fraudulent activities.
