Contact
Contact- Contact creation
- Customisable fields
- Tag
- Duplicate check
- Contact history
User
User- Profiles
- Team logic
- User rights
- Hierarchy
Email
Email- Email Integration
- Manual Assignment
- Round Robin assignment
- Intent based assignment
- Business hours
- Auto response
- Canned response
- Disposition
Tickets
Tickets- Custom ticket forms
- Customizable Status
- Disposition
- Priority - Manual
- Priority - Intent based
- Audit trail
- Events
- SLA Escalation
- Tag based SLA
- Notification
- Business workflows
- Auto create ticket
Telephony
Telephony- Diallers – Manual , Progressive & Auto
- ACD – Automatic Call Distribution
- Multi-Level IVRS
- IVRS Integration with CRM
- 100% Call Recording
- Campaigns
Multiple Queue Creation
Multiple Queue Creation- RTM – Real Time Monitoring
- Configuration
- Click to Call
- Call Transfer & Multi Party Conferencing
- Dashboard
- Summary
- Trend line
- Status
- Sentiment Analysis
CRM Reports
CRM Reports- Agent performance
- Volume trends
- Ticket status
- Ticket Lifecycle
- Disposition
- Ticket Audit Report
- Customer profile
- Campaign Detail Report
- Campaign Disposition Report
- Telephony Reports
- Log in Log Out Report
- Agent performance
- CDR Inbound- Call Detail Report
Contact Detail Report
Contact Detail ReportBreak Report
Break ReportAbandon Report
Abandon Report- Unique Offered Report
- CDR Outbound- Call Detail Report
Free*
Contact
User
Email
Tickets
Telephony
Multiple Queue Creation
CRM Reports
Contact Detail Report
Break Report
Abandon Report
Optima
$39 / month
Contact
User
Email
Tickets
Telephony
Multiple Queue Creation
CRM Reports
Contact Detail Report
Break Report
Abandon Report
Premium
$59 / month
Contact
User
Email
Tickets
Telephony
Multiple Queue Creation
CRM Reports
Contact Detail Report
Break Report
Abandon Report